Return goods policy

Whilst every effort is made by TM imports to ensure our goods and services conform to the highest standards of quality, we recognize that sometimes problems may occur. If there is a problem with your delivery we need to correct it as quickly as possible to save you any further inconvenience. TM imports is under no obligation to accept goods for return (i.e. warranty, replacement or credit claim and may refuse to at our discretion and without reason. So that your request for return may be handled as efficiently as possible, we ask that you adhere to the following procedures at all times.

WHAT YOU MUST DO:

1. It is your responsibility to check the goods to the invoice within 48 hours of delivery. 2. Delicate items, must be inspected upon arrival to ensure they are intact. 3. Any discrepancy, breakage, damage etc. must be notified to TM imports by phone, e-mail, or fax within 48 hours of receipt, quoting invoice number, goods code, date and reason. Failure to do so may result in the claim not being recognized.

GOODS for RETURN.

If TM imports agrees to accept goods, pursuant to the above paragraph/s, we may request that all freight/handling charges be paid for by you. You agree that approval or rejection for warranty claim, replacement or credit, can only be finalized once returned to TM imports for assessment.

The following reasons are not valid:

Goods rendered unable to sell due to price marking and soiling of packaging or contents, within your premises or vehicle/s, other then a fault in manufacture. Overstocking or deleting of goods. Goods received and held for more then two days before claim request notification. Goods not accompanied by a proof of purchase. Claims for damages or breakages on consignments that are sent with Australia post or where freight insurance is not requested, or by your own freight carrier.